Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager who will manage key US clients and ensure their satisfaction and growth.

Key Responsibilities:

• Build and maintain strong relationships with key US clients as their trusted advisor
• Proactively identify client needs and coordinate cross-functional teams to deliver tailored solutions
• Drive customer retention and growth by understanding client goals and providing strategic guidance

Qualifications:

• Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent experience
• 5 years of experience in customer success, account management, or related roles within SaaS or technology
• Proven track record of building strong client relationships and driving customer satisfaction
• Ability to understand and communicate complex products or technical concepts
• Familiarity with CRM systems and customer success platforms