Product Support Engineer

Job Summary

A company is looking for a Product Support Tier 3 Engineer NAM.

Key Responsibilities:

• Own and manage customer issues, troubleshooting and identifying solutions to resolve them
• Mentor support engineers and contribute to the development of Knowledge articles
• Act as a customer advocate, collaborating with various departments to address customer needs

Required Qualifications:

• Experienced Support Engineer (tier 3-4) background from web/network/information security companies
• Strong skills in Networking, TCP/IP, Firewalls, and proxy servers
• Great troubleshooting abilities with a passion for resolving complex technical problems
• Experience with Cloud and SaaS technology providers
• Familiarity with VPNs, IPSec, and security protocols and standards