Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Campaign Manager.

Key Responsibilities

• Design, execute and support digital programs to enhance customer value throughout their journey
• Assist in implementing proactive digital customer engagement initiatives through personalized content and communications
• Support data collection and analysis to optimize the Customer Success Digital Program and track performance metrics

Required Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• 2-3+ years of experience with CRM systems and marketing automation tools
• Basic understanding of customer engagement strategies and journey mapping
• Exposure to customer success methodologies and best practices
• Experience with Gainsight Journey Orchestrator or similar email marketing platform preferred