Smart Home Support Specialist

Job Summary

A company is looking for an Associate Smart Home Support Specialist.

Key Responsibilities

• Deliver exceptional customer experiences through positive interactions
• Manage inbound calls and provide clear solutions for product and technical support
• Accurately document customer interactions and troubleshooting efforts for efficient record-keeping

Required Qualifications

• High School diploma or equivalent required
• 2 years experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, especially with Microsoft Office suite
• Ability to thrive in a focused work environment with high observation
• Must meet internet speed requirements and follow remote work policies