Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Ensure high customer satisfaction and retention by managing relationships and demonstrating solution value
• Develop and execute strategic account plans, identifying growth opportunities for assigned customers
• Drive revenue growth through expansion initiatives and collaboration with internal teams

Required Qualifications

• 5-7 years of experience in a Customer Success Manager or similar role within the B2B SaaS industry
• Proven track record of managing a book of business and meeting revenue quotas
• Experience with sales activities, including upselling and renewals
• Skilled in building relationships with C-level executives and senior stakeholders
• Ability to leverage data for decision-making and account health assessment