Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide multi-tiered technical support for associates.

Key Responsibilities

• Provide support for technology incidents and work orders
• Open/Close incidents and work orders in the incident tracking tool (Jira)
• Create, edit, and submit knowledge base documentation and content

Required Qualifications

• Technical degree or equivalent background
• 1 year experience in a technical support environment
• Good technical acumen and ability to troubleshoot technical issues
• Knowledge of networking, system administration, security, and end user technologies
• Ability to work under direct supervision and multi-task in a high-volume environment