Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support and product knowledge to customers.

Key Responsibilities

• Serve as the primary point of contact for basic technical support and product-related inquiries
• Provide exceptional customer service for tier 1 tickets via phone calls
• Investigate complex software issues and collaborate with teams to escalate customer issues

Required Qualifications

• Previous experience in a customer support or technical support role, preferably in the software industry
• In-depth knowledge of fleet management software and related technologies is a plus
• Strong analytical and problem-solving skills for troubleshooting technical issues
• Proficiency in using customer support tools and software, including ticketing systems
• Flexibility to work occasional evenings or weekends to accommodate customer needs