Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service and support to customers.

Key Responsibilities

• Resolve escalated customer complaints and process high volumes of inbound calls
• Negotiate warranty options with manufacturers and collaborate with various departments to address issues
• Prepare reports and maintain accurate records related to warranty and repair services

Required Qualifications

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Ability to utilize software systems, including Storis and Microsoft Office
• Experience in customer service roles is beneficial
• Ability to work in a fast-paced environment and manage multiple tasks