Federal Customer Service Representative

Job Summary

A company is looking for a Federal Financial Customer Service Rep.

Key Responsibilities

• Provide exceptional customer service by answering inquiries and following client-specific instructions
• Document customer inquiries and verify information, making necessary corrections
• Conduct outbound calls for surveying and follow up with customers as needed

Required Qualifications

• High School Diploma or GED required
• Must be a US Citizen or have 3 years of permanent residency
• Prior call center or customer service experience is highly desired
• Ability to successfully pass a background investigation and drug screen
• Must meet specific internet speed requirements for remote work