Oncology Customer Service Representative

Job Summary

A company is looking for an Oncology Customer Service Support Representative - REMOTE.

Key Responsibilities

• Assist clients and patients with inquiries related to insurance coverage, billing, and financial responsibilities
• Process credit card payments and initiate payment plans while adhering to compliance protocols
• Document conversations and maintain accurate records in the billing system

Required Qualifications

• Associates degree with 1+ year of relevant experience or High School diploma/GED with 3+ years of relevant experience
• Prior healthcare experience preferred, especially in medical billing and collection practices
• Knowledge of insurance explanation of benefits (EOB) and professional medical billing
• Computer proficiency with MS Windows, MS Office, and database experience
• Bilingual in English and Spanish is highly desirable