Customer Success Technical Architect

Job Summary

A company is looking for a Customer Success Technical Architect.

Key Responsibilities

• Advocate for the customer by coordinating between various teams to ensure technical success
• Support customers through technical lifecycle activities, including architecture planning and security design
• Guide customers in advancing their data streaming maturity and provide periodic reviews on technical health

Required Qualifications

• Experience in a technical field role for a product/SaaS company with enterprise customers
• Hands-on knowledge of cloud vendors (AWS, GCP, Azure) and cloud networking/security technologies
• Strong understanding of modern infrastructure and streaming technologies
• Ability to manage multiple customers and initiatives simultaneously
• Experience with distributed systems or streaming solutions, particularly with Apache Kafka