Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to provide advanced technical support to customers.

Key Responsibilities

• Resolve escalated technical issues using internal tools and databases
• Assess and diagnose customer inquiries, providing tailored solutions and feedback
• Mentor junior team members and contribute to continuous improvement of support processes

Required Qualifications

• Experience in a technical customer support role
• Proficiency in SQL for querying and analyzing databases
• Solid technical background with troubleshooting software and hardware issues
• Experience using customer support software or ticketing systems
• Proven ability to work autonomously in a fast-paced environment