Help Desk Technician

Job Summary

A company is looking for a Help Desk Customer Service Technician to support the Veterans Benefits Management System at the Department of Veterans Affairs.

Key Responsibilities

• Analyze application problems, document, resolve, or escalate issues to Tier 2 support
• Engage in daily operational calls with stakeholders to review high-profile issues and updates
• Diagnose and troubleshoot PC setup, browser optimization, access issues, and network problems using remote technology tools

Required Qualifications

• High School Diploma
• 3+ years of relevant experience
• Working knowledge of web-based applications and data access mechanisms
• Experience with enterprise-level applications and database management tools
• Specialized training in system configuration and ITIL experience