Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist I.

Key Responsibilities

• Provide technical support to clients via various communication methods to resolve application and product issues
• Log customer information accurately in the CRM tool and facilitate communication with other departments as needed
• Maintain expert-level knowledge of business processes and ensure adherence to quality assurance standards

Required Qualifications

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document system performance and functionality issues
• Ability to accommodate flexible work schedules, including weekends
• Experience with CRM case logging and interaction distribution systems is preferred