Job Summary
A company is looking for an Associate Support Analyst to provide technical support and troubleshoot software issues for customers.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support
- Troubleshoot and diagnose software issues reported by customers, collaborating with cross-functional teams to resolve problems
- Document technical issues and resolutions in the ticketing system and contribute to maintaining technical support documentation
Required Qualifications
- 1-2 years of experience in a technical support role, preferably in a software or technology company
- Experience with software troubleshooting and diagnosing technical issues
- Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing
- Experience with CRMs and ticketing systems
- Willingness to continuously develop technical skills and knowledge of the company's products and services
Comments