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Technical Support Analyst

7/10/2025

Remote

Job Summary

A company is looking for an Associate Support Analyst to provide technical support and troubleshoot software issues for customers.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support
  • Troubleshoot and diagnose software issues reported by customers, collaborating with cross-functional teams to resolve problems
  • Document technical issues and resolutions in the ticketing system and contribute to maintaining technical support documentation
Required Qualifications
  • 1-2 years of experience in a technical support role, preferably in a software or technology company
  • Experience with software troubleshooting and diagnosing technical issues
  • Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing
  • Experience with CRMs and ticketing systems
  • Willingness to continuously develop technical skills and knowledge of the company's products and services

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