Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide support within the Arbitrum ecosystem.

Key Responsibilities

• Own and manage incoming support requests
• Triage, respond to, and resolve inquiries, escalating when necessary
• Identify trends in support tickets and provide insights to improve user experience

Required Qualifications

• 3-5 years of experience in a Technical Customer Support role or related capacity
• Strong organizational skills and ability to thrive in a fast-paced environment
• Passion for blockchain technology and understanding of related concepts
• Experience working cross-functionally with various teams
• Able to track multiple support tickets and ensure timely resolution