Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to support licensed insurance agents during the open enrollment period.

Key Responsibilities

• Serve as the first point of contact for licensed agents regarding enrollment, benefits, billing, and underwriting inquiries
• Guide agents through available tools and services and create support materials
• Maintain accurate records and generate reports while supporting internal improvement efforts

Required Qualifications

• High school diploma required
• 1 year of customer service, call center, or administrative experience preferred
• Proficiency in Microsoft Office applications (Excel, Access, Word)
• Experience with open enrollment or insurance is a major plus
• Ability to meet performance and quality standards in a remote environment