Customer Support Specialist

Job Summary

A company is looking for an LMS Specialist.

Key Responsibilities

• Handle incoming calls, chats, and emails from customers, ensuring high-quality service
• Provide accurate information and solutions to customer inquiries using available resources
• Document interactions in the call center database and meet performance metrics

Required Qualifications

• High school diploma or equivalent
• Experience in a customer support role or related role in an American process
• Remote-work experience preferred
• Willingness to work in a 24/7 environment, including weekends as needed
• Proficient in call center software; experience with Zendesk is a plus