Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead.

Key Responsibilities

• Oversee the day-to-day operations of the customer support team to achieve departmental goals
• Advocate for customer needs and deliver personalized support solutions to enhance satisfaction and retention
• Monitor team performance metrics and implement strategies for optimization and efficiency

Required Qualifications

• Experience in a customer support leadership role
• Proven ability to mentor and guide team members
• Strong understanding of customer service metrics and performance optimization
• Ability to collaborate with various departments effectively
• Commitment to continuous improvement and customer satisfaction