Manager, Follow Up

Job Summary

A company is looking for a Manager, Follow Up.

Key Responsibilities

• Oversee and manage contact center performance to ensure contractual SLAs are met
• Lead and direct a staff of supervisors managing teams of up to 25 employees
• Develop and implement recommendations and provide feedback on project results and team performance

Required Qualifications

• 3-5 years of experience in customer service within a hospital or healthcare call center
• Strong computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint
• 3-5 years of experience with Epic EHR