Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success.

Key Responsibilities:

• Develop and implement a customer success strategy focused on retention and satisfaction
• Mentor and scale a team of high-performing Customer Success Managers
• Collaborate with cross-functional teams to enhance customer experience and drive growth

Required Qualifications:

• 10+ years of experience in customer success or account management in a SaaS or cloud services environment
• Proven experience leading a Customer Success organization in a technology company
• Strong track record of customer retention and revenue expansion
• Deep understanding of cloud technologies and IaaS business models
• Data-driven mindset with the ability to leverage metrics for strategy development