Patient Advocate

Job Summary

A company is looking for a Member Services Patient Advocate.

Key Responsibilities

• Manage member phone line and address all inquiries regarding balance billing situations
• Ensure timely responses to member inquiries and maintain clear documentation of medical claims
• Collaborate across departments and assist in maintaining compliance with HIPAA regulations

Required Qualifications

• Minimum High School Diploma
• Experience in a medical healthcare claims role
• Background in healthcare claims management and ability to interpret benefit plans
• Proactive self-starter with the ability to manage high call volumes
• Bilingual preferred