Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide exceptional support to callers and assist team members.

Key Responsibilities:

• Review and research incoming healthcare claim calls from providers and verify necessary data for processing
• Document required information in computer systems while actively listening to customer inquiries
• Communicate with providers to resolve issues and meet established performance goals in efficiency, accuracy, quality, and attendance

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 6+ months of work at home experience
• 6+ months of Customer Service Representative experience or 1+ years in a medical/office or call center setting
• Working knowledge of computer and Windows PC applications