Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist to support pet owners in understanding the value of their coverage.

Key Responsibilities

• Educate and support customers requesting to cancel their policy through inbound calls and emails
• Manage high call volumes while providing empathetic and efficient service
• De-escalate challenging situations and build authentic connections with customers

Required Qualifications

• 3 years of experience in customer retention or account management in a fast-paced call center environment
• 1+ years of experience in a customer service role
• Proven track record of retaining customers and handling cancellations
• Strong technical troubleshooting skills and comfort using technology in a remote setting
• Experience working remotely with a reliable hard-wired internet connection