Product Support Engineer

Job Summary

A company is looking for a Microsoft Product Support Engineer.

Key Responsibilities

• Address and resolve customer issues as an escalation point for support
• Gather customer feedback to enhance products and services
• Maintain accurate records of customer tickets and report on key metrics

Required Qualifications

• 3+ years in technical support or help desk experience, preferably at a SaaS company
• Degree in computer science/engineering, or equivalent work experience
• Creative troubleshooter with an analytical approach to problem solving
• Self-motivated and able to work autonomously in a fast-paced environment
• Experience with Microsoft 365 and NetSuite is a plus