Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I - Part Time.

Key Responsibilities

• Handle inbound calls from providers and members, providing assistance with benefits, claims, and eligibility
• Document call details to maintain accurate records and ensure adherence to customer service metrics
• Complete a 6+ week training program and manage call backs and escalations as necessary

Required Qualifications

• 0-1 years of related work experience
• Inbound call center experience in the health insurance industry
• High school diploma or GED
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook