Customer Service Manager

Job Summary

A company is looking for a Manager, Customer Service.

Key Responsibilities

• Manage a team of 12-15 associates to provide exceptional customer service and foster an inclusive environment
• Oversee call center operations, set performance metrics, and ensure achievement of service goals
• Communicate with employees to provide coaching, feedback, and identify development opportunities

Required Qualifications

• Demonstrated ability to build and lead a motivated team
• Proven collaboration skills and ability to influence internal and external customers
• Experience in data interpretation and trend analysis related to service levels
• Effective coaching and feedback skills
• Bachelor's Degree or a minimum of 4+ years of prior leadership experience preferred