Customer Care Team Leader

Job Summary

A company is looking for a Customer Care Team Leader to guide and elevate their Customer Care team.

Key Responsibilities

• Lead and manage a team of Customer Care Representatives to ensure service excellence and KPI achievement
• Oversee daily operations, including case triage, task delegation, and performance monitoring
• Act as an escalation point for complex customer issues and facilitate training sessions for team development

Required Qualifications

• 3+ years of experience in customer service or support; 1+ year in a leadership role preferred
• Proven ability to manage performance and develop team members in a fast-paced environment
• Experience working with KPIs and performance dashboards
• Collaborative mindset with the ability to build relationships across departments
• Experience in a SaaS, fintech, or tech-enabled environment is a plus