Billing Resolution Advocate

Job Summary

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

• Investigates and resolves consumer and commercial billing issues and complaints
• Identifies solutions for billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements and adjusts customer accounts within established limits

Required Qualifications

• Experience in billing or customer service roles
• Ability to analyze and negotiate billing issues
• Familiarity with consumer and commercial billing processes
• Strong documentation and reporting skills
• Knowledge of account adjustment procedures