Job Summary
A company is looking for a Billing & Posting Resolution Advocate.
Key Responsibilities
- Investigates and resolves consumer and commercial billing issues and complaints
- Identifies solutions for billing issues and presents resolution options to customers
- Negotiates and authorizes billing settlements and adjusts customer accounts within established limits
Required Qualifications
- Experience in billing or customer service roles
- Ability to analyze and negotiate billing issues
- Familiarity with consumer and commercial billing processes
- Strong documentation and reporting skills
- Knowledge of account adjustment procedures
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