Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - NAMER.

Key Responsibilities

• Provide technical support to customers through various communication channels while adhering to SLAs
• Resolve complex technical issues and partner with Technical Support Specialists on challenging cases
• Document solutions and contribute to internal and customer-facing documentation and process improvements

Required Qualifications

• 4+ years of technical support experience in a SaaS/Tech environment
• 2+ years in a Tier 3 or Tier 4 technical support role
• Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)
• Hands-on experience with operating systems (Windows, macOS, Linux) and cloud application architecture
• Familiarity with APIs, relational databases, and IAM protocols