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Technical Support Engineer

7/10/2025

Remote

Job Summary

A company is looking for a Technical Support Engineer - NAMER.

Key Responsibilities
  • Provide technical support to customers through various communication channels while adhering to SLAs
  • Resolve complex technical issues and partner with Technical Support Specialists on challenging cases
  • Document solutions and contribute to internal and customer-facing documentation and process improvements
Required Qualifications
  • 4+ years of technical support experience in a SaaS/Tech environment
  • 2+ years in a Tier 3 or Tier 4 technical support role
  • Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)
  • Hands-on experience with operating systems (Windows, macOS, Linux) and cloud application architecture
  • Familiarity with APIs, relational databases, and IAM protocols

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