Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer adoption, satisfaction, growth, and retention post-sale.

Key Responsibilities

• Ensure customer value, success, adoption, and renewals
• Develop account expansion strategies for high-growth customers
• Onboard new customers and manage ongoing support of custom features

Required Qualifications

• 5+ years of B2B SaaS customer success or account management experience
• Ability to navigate complex organizations and deliver value across stakeholders
• Proven negotiation skills for renewals and upselling opportunities
• Strong teamwork orientation and commitment to customer experience
• Ability to adapt quickly in a fast-paced environment