Call Center Operations Supervisor

Job Summary

A company is looking for a Call Center Operations Supervisor for the Overnight Shift.

Key Responsibilities

• Supervise Operations Agents to ensure efficient customer service and proper handling of hotel and transportation requests
• Monitor department activities and enforce quality expectations through coaching and feedback
• Resolve operational issues and maintain effective communication with clients and internal departments

Required Qualifications

• Bachelor's Degree (or equivalent) preferred
• Two years of experience in call center, airline operations, or crew scheduling
• Ability to manage, motivate, and develop team members
• Strong knowledge of the relevant field and current industry trends
• Flexibility to work overnight shifts, including weekends and holidays