Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager to drive customer engagement, adoption, and retention through technology and data-driven insights.

Key Responsibilities

• Execute the digital engagement strategy to efficiently support a large customer base
• Utilize onboarding activities and self-service resources to drive product adoption
• Leverage customer data to drive proactive outreach and ensure project success

Required Qualifications

• Minimum of two years' experience in customer experience projects, preferably in a SaaS environment
• Proven track record of managing cross-functional projects and simplifying operational processes
• Experience using quantitative and qualitative data for decision-making and achieving business outcomes
• Strong organizational, strategic, and leadership skills with executive presence
• Familiarity with ITAM, SAM, FinOps, and Cloud initiatives is desirable