Payment Services Support Specialist

Job Summary

A company is looking for a Payment Services Support Specialist to provide assistance to customers through various communication channels.

Key Responsibilities

• Utilize phone, email, chat, and remote connections for customer assistance
• Document case details for all customer interactions and escalations
• Address customer concerns promptly and courteously while maintaining knowledge of technology offerings

Required Qualifications

• High school diploma or equivalent
• Preferred: Associate degree in computer information technology or related experience
• Two years of relevant technical support or customer service experience
• Experience with credit card terminals or POS equipment
• Knowledge of credit card processing authorization and settlement processes