Escalation Specialist Supervisor

Job Summary

A company is looking for a Supervisor, Escalation Specialist.

Key Responsibilities

• Oversee the Escalation Specialist Department and manage escalated account issues
• Monitor inventory and agent workloads, ensuring timely and accurate task completion
• Conduct training sessions and maintain departmental guidelines and procedures

Required Qualifications

• High School Diploma or Equivalent
• One (1) year of relevant call center experience preferred
• Strong knowledge of medical terminology and electronic medical records (EMRs)
• Proven supervisory or management experience
• Ability to understand and apply state/federal laws and regulations