Customer Engagement Representative

Job Summary

A company is looking for a Customer Engagement Representative (Remote, Contract).

Key Responsibilities

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Assign leads to the appropriate partner agents or teams

Required Qualifications

• 2+ years of customer support experience (email, phone, and/or chat)
• High School diploma or equivalent
• Internet speed of at least 50Mbps for video and VoIP calls
• Ability to learn and adapt quickly
• Must be authorized to work as a 1099 contractor in the U.S