Job Summary
A company is looking for a Customer Success Manager (Americas).
Key Responsibilities
- Own the customer journey and build deep relationships throughout onboarding, renewal, and product adoption
- Develop tailored success plans to help customers achieve their goals and maximize value from the product
- Monitor customer health and conduct business reviews to identify risks and opportunities for growth
Required Qualifications
- Experience in customer success management or account management; sales experience is a plus
- Strong business acumen and ability to advise customers effectively
- Proactive ownership and responsibility for customer outcomes
- Team player with a collaborative mindset
- Fluency in English; proficiency in Spanish is an advantage
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