Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative III.

Key Responsibilities

• Interact with customers to resolve complex or escalated issues
• Support internal team members with complex issue resolution
• Document customer interactions and contribute to achieving KPIs

Required Qualifications

• High school diploma or GED
• Two years of customer service experience or equivalent
• Designated workspace with high-speed internet
• Experience with basic equipment troubleshooting and PC/hardware setup
• Ability to work an 8-hour shift between 8 AM to 8 PM Eastern