Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer, Infrastructure.

Key Responsibilities

• Reproduce, debug, and escalate technical issues in partnership with Engineering and Product
• Act as a technical expert and initial escalation point for SDK and Cloud products
• Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders

Required Qualifications

• 5+ years of experience in technical support engineering or software engineering roles
• Deep experience in at least one relevant subject area like Operating Systems, Cloud Infrastructure, or Networking
• Bachelor's degree in Computer Science or similar experience
• Ability to read and follow code and GitHub commits
• Experience in customer-facing roles