Contact Center Manager

Job Summary

A company is looking for a Healthcare Operations Contact Center Manager to oversee daily operations and implement new systems and customer service initiatives.

Key Responsibilities

• Lead and optimize daily operations across multiple customer support channels
• Monitor key performance metrics to drive continuous improvement
• Manage implementation timelines, risk assessments, and training plans for new systems

Required Qualifications

• 5+ years of leadership experience in a contact center environment
• 2+ years of experience leading or supporting large-scale implementations
• Strong understanding of contact center technologies
• Proven ability to manage projects and lead teams through change
• Ability to perform in a fast-paced, constantly evolving environment