Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Cultivate and nurture strong relationships with customers as a trusted advisor
• Collaborate with customers to maximize product adoption and utilization
• Develop tailored Success Plans for strategic customers to align goals with solutions

Required Qualifications

• 5 years of experience in Customer Success, Account Management, or technical support
• Bachelor's degree or equivalent work experience
• Proficient in Office 365
• Experience in Salesforce and understanding of K-12 education systems preferred
• Experience in Software-as-a-Service (SaaS) is a plus