Job Summary
A company is looking for a Customer Success Manager.
Key Responsibilities
- Cultivate and nurture strong relationships with customers as a trusted advisor
- Collaborate with customers to maximize product adoption and utilization
- Develop tailored Success Plans for strategic customers to align goals with solutions
Required Qualifications
- 5 years of experience in Customer Success, Account Management, or technical support
- Bachelor's degree or equivalent work experience
- Proficient in Office 365
- Experience in Salesforce and understanding of K-12 education systems preferred
- Experience in Software-as-a-Service (SaaS) is a plus
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