Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and retention.

Key Responsibilities

• Drive retention, satisfaction, and growth among customers
• Build strong relationships with IT and business stakeholders to understand goals and challenges
• Monitor customer health and adoption metrics, identifying growth opportunities

Required Qualifications

• 5+ years of experience in customer success, technical account management, or enterprise software consulting
• Bachelor's degree required; advanced certifications in IT infrastructure or performance monitoring are a plus
• Proven ability to influence and engage across all levels of enterprise organizations
• Strong knowledge in endpoint management, SaaS/cloud app monitoring, or network performance
• A passion for digital transformation and learning new technologies in the observability and DEM space