Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to become a trusted advisor to customers and ensure successful partnerships.

Key Responsibilities

• Build strong relationships with customers to ensure satisfaction and account health
• Monitor account performance and develop strategic success plans to meet customer objectives
• Facilitate customer onboarding, training, and act as the main point of contact for customer inquiries

Required Qualifications

• 4+ years in account management or customer success
• 2+ years of experience in upselling additional products and services
• Experience with CRM platforms, preferably Salesforce
• History of exceeding retention and expansion quotas
• Strong organizational skills and ability to manage multiple tasks effectively