IT Support Officer

Job Summary

A company is looking for an IT Officer to provide technical support and manage IT projects remotely.

Key Responsibilities

• Provide first-line IT support for end users, managing queries and technical issues
• Liaise with external vendors for issue resolution and service monitoring
• Assist in the implementation and operationalization of IT security protocols and support project delivery

Required Qualifications

• A degree or equivalent in computer science, information systems, or a related field
• Minimum of three years of experience in technical support or help desk roles
• Experience administering Office 365 and Google Workspace environments
• Knowledge of incident management techniques and organizational safety protocols
• Fluency in English with excellent written and spoken communication skills