Illinois Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support sales efforts and enhance customer relationships in the manufacturing sector.

Key Responsibilities

• Serve as the main point of contact for active customers post-sale
• Own onboarding, education, and day-to-day success of customer accounts
• Guide customers through the sourcing and ordering process, ensuring timely and high-quality deliveries

Required Qualifications

• 3+ years of experience in customer success, account management, or sales support, ideally in manufacturing, supply chain, or B2B software services
• Technical fluency in custom manufacturing processes such as CNC machining, injection molding, and 3D printing
• Highly service-oriented with a commitment to customer satisfaction
• Proactive and solution-oriented mindset
• Ability to thrive in a fast-paced, high-autonomy startup environment