Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for SMB accounts.

Key Responsibilities

• Manage a portfolio of 150+ sole proprietor law firm accounts through regular check-ins and business reviews
• Develop tailored success plans and establish success metrics in partnership with customers
• Act as the primary point of contact for customer-related matters and drive renewal and retention processes

Required Qualifications

• Bachelor's degree in a related field
• 2+ years of experience in Customer Success, Account Management, or a similar role, preferably with SMB customers
• Experience in a fast-paced, high-growth startup environment
• Familiarity with SaaS business models and experience with CSPs and CRM systems
• Legal Tech experience or working with law firms is a strong plus