Job Summary
A company is looking for a Customer Success Manager to enhance strategic account management for creators.
Key Responsibilities
- Dive into core systems and internal workflows, building foundational context on company culture and creator community
- Manage a portfolio of high-value creator accounts, providing strategic guidance to drive retention and expansion
- Develop account plans and success strategies to support scalable growth and contribute to the customer success framework
Required Qualifications
- 2-4 years in Customer Success, Account Management, or related roles
- Experience working with creators or digital entrepreneurs
- Proven ability to manage high-value customer portfolios with measurable impact
- Familiarity with CRM tools and product usage analytics
- Experience in a fast-paced startup or rapidly scaling SaaS environment
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