Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance strategic account management for creators.

Key Responsibilities

• Dive into core systems and internal workflows, building foundational context on company culture and creator community
• Manage a portfolio of high-value creator accounts, providing strategic guidance to drive retention and expansion
• Develop account plans and success strategies to support scalable growth and contribute to the customer success framework

Required Qualifications

• 2-4 years in Customer Success, Account Management, or related roles
• Experience working with creators or digital entrepreneurs
• Proven ability to manage high-value customer portfolios with measurable impact
• Familiarity with CRM tools and product usage analytics
• Experience in a fast-paced startup or rapidly scaling SaaS environment