Texas Licensed Service Centre Specialist

Job Summary

A company is looking for a Multi-Service PA1 - Service Centre Specialist.

Key Responsibilities

• Receive inbound phone calls from prescribers and members, creating Prescription cases
• Research, troubleshoot, and resolve client application discrepancies using multiple software systems
• Meet productivity, quality standards, and government mandated timelines while effectively communicating resolutions

Required Qualifications

• Prior call center experience with a multi-screen setup
• Ability to navigate multiple computer applications and type more than 30 WPM
• Accountable, results-driven, and able to work in a fast-paced, regulated environment
• High School Diploma, GED, or equivalent required; Bachelor's degree preferred
• Availability for remote workspace audits and a reliable high-speed internet connection