Call Center Representative

Job Summary

A company is looking for a Call Center Representative III to manage high volumes of client inquiries remotely.

Key Responsibilities

• Researches and resolves complex customer inquiries and escalations
• Determines root causes and coordinates with internal departments to resolve issues
• Enters client/customer updates into the appropriate system and mentors new hires

Required Qualifications

• High School Diploma or GED
• 4 - 6 years of related experience