Bilingual Care Coordinator

Job Summary

A company is looking for a Care Coordinator I-Bilingual.

Key Responsibilities

• Provides customer support via phone, email, or instant messaging to business customers, serving as the primary contact for inquiries
• Processes a high volume of customer inquiries and resolves a targeted percentage of those inquiries
• Tracks and documents inbound support requests and ensures accurate entry of customer information

Required Qualifications

• A high school diploma or GED is required; an Associate or Bachelor's degree is preferable
• Knowledge of the company's products, services, and business operations
• Ability to work independently and in a team environment
• Experience in customer service roles
• Ability to manage a dynamic and heavy workload